Testimonials in 2017

At emctiles, we are thrilled that so many of our customers write to us with their experiences of our staff, products and recommended tradesmen. Here’s just a few of our recent testimonials from our customers…

Hello EMC Team,

Being Nottingham based we are lucky to have you on our doorstep. We use emc tiles for all our property projects. You’re always so helpful and happy to find us exactly what we need. Just like the tiles used in our recent bathroom renovation at HBP HQ.

We went into the showroom with random samples and you went out of your way to specially order all of our tiles in for us. We couldn’t be happier with the final result. Thank you


Hello EMC Team,

I just thought I’d let you know that Ian has just completed the tiling of our en-suite. He has done a fantastic job. He has encountered some issues along the way with the prior fitting which frankly doesn’t surprise me but he has simply corrected the wrongs and worked very hard to catch up the lost time.

He is clearly a perfectionist and very passionate about doing things right, even if it takes a little longer and eats into his personal time. We are absolutely delighted with what he has done and the tiles look superb.

Thank you very much for your personal involvement and the help of your team with the tiles and for your recommendation and introduction of Ian to complete the job. Absolutely delighted with the whole experience. Please use me at any time if a customer wants a reference point.

Very many thanks again,

Nic and Lorraine.


Dear Sirs

A short letter of recommendation and sincere thanks for truly great customer service offered to us by all your staff. From the first time of entering the showroom to the visits thereafter we were treated to a professional and very courteous service.

Nothing was too much trouble and it was a real pleasure to do business with your company. We were served predominately by James Griffiths and although we understand that he is a relatively new employee, his level of service and desire to give great service was exemplary and a very positive reflection on the business.

As business owners ourselves we understand the success that comes from giving truly great service and we wish you and James success in the future as you deserve it for the level of care that we have experienced.

With warm regards and many thanks

Keith and Viktoriya B


To emctiles Team

Thank you so much for the wonderful service and fantastic wood effect flooring that has made our living room.

We will keep recommending you!

T and R – Mansfield

Dear EMC Tiles 

As per our telephone conversation yesterday I would like to take this opportunity to thank all of the staff at Nottingham EMC Tiles for their professional and technical support on our recent visit. We have used EMC Tiles several times over the last four years and have always received superb service which has lead to a high degree of customer satisfaction.

You have also recommended a professional tiler, a Mr Chris Mullins, who recently completed a tiling job for us and I have to say to a very high standard. He was very professional, polite and very clean and tidy in his approach to his work. We will always recommend Chris Mullins and yourselves to friends and colleagues in the future.
Thank you EMC Tiles!
Derek and Alison Ewing

Dear EMC Team

Could you please pass on my thanks to Daniel in your showroom at Loughborough.

During the past few months we have placed 2 separate orders with EMC and on each occasion Daniel was really helpful and efficient. I do not normally put pen to paper but felt that I should on this occasion as it seems to be very rare these days that you receive anything close to good customer service.


Steve Toone


Dear Sir/Madam,

I am writing this letter as I wish to express my gratitude, for the excellent customer service I received form East Midlands Ceramics.  I have never before been fortunate enough to receive such guidance and kindness throughout the whole order-to-delivery process.  Therefore, I feel the need to inform you, that due to my wonderful experience I would happily recommend East Midlands Ceramics to friends, family and colleagues.  If the company wishes to use this letter in any form of marketing campaign, then my permission is given.

Please pass on my sincere thanks to:

Daniel Aneke – For guiding me on the amount of materials needed, the colour of the grout I should buy and the chrome trims to go on the skirting tiles, an excellent choice I might add!  Also for having the time and patience to deal with my order from start to finish.

Ian Fletcher – For ensuring that the delivery date and time was to my satisfaction and listening to my concerns for getting the order into my property by ensuring 2 delivery people were available to carry out the delivery and for putting ‘my mind at rest’.

Joe and Mark – For being super-efficient and kind during the delivery by ensuring all products were safely in my home and not going to be in my way.

I was very anxious about choosing the right goods and quantities.  I live alone and was even more anxious about how I was going to move the goods from the delivery van into my home.  The staff mentioned above, all played a part in relieving my anxiousness and ensured that I received the goods without any undue stress.  What a wonderful team you have!

Kindest Regards


Very Happy Customer


Dear all, 

I just wanted to send a brief email to acknowledge the brilliant service Daniel has shown us throughout our renovation project.

We have used your products throughout our home and the knowledge, advice and patience Daniel has provided has been second to none.

If only other trades and services provided such good service.

Kind Regards

Vikki & Adrian


Dear EMC Team, 

Reference Excellent Tiling by Darren Cox

We would like to thank you for recommending Darren who recently tiled our living-room floor.

Darren was courteous and professional throughout. He undertook the ordering and delivery of our chosen tiles and completed the job on time.

Everything was left clean and tidy and, above all, we were delighted with the overall finish.

We would have no hestitation in recommending Darren in the future.


Malcolm and Barbara S


To East Midlands Ceramics Team

Thank you so much for the wonderful service and beautiful flooring that has made our kitchen.

We will keep recommending you!

S and D – Nottingham

To Daniel, Andrew and Team

Thank you for going that extra mile, your customer service skills are truly the best!

Love my tiles – they have completely transformed my bathroom.

Best wishes


Dear EMC,

Just to mention Craig and his colleague were very helpful to us and we left your showroom very satisfied with the service and advice they gave us.

I mention this as a business owner who believes that praise should be given when due.


Ian B

Good Morning EMC Team,

Our tiling is now complete. This comprised of – kitchen diner, downstairs hallway lobby and toilet and three bathrooms upstairs.

Thank you for the wonderful sales service. Yourself (and Jack) were very helpful, informative, polite, professional and patient at all times.

We asked for your advice as regards a tiler. You recommended Chris Mullins of Absolute Tiling to carry out the work. He is an excellent tiler – his

workmanship is superb and has been admired and praised by our architect and friends. He is also a very nice person.

Thank you again.

Kind regards

Dr R K

Deam team at EMC Tiles,

I have visited your show room 3 times now and have been to other shops in the area. The process of choosing tiles on a short deadline imposed by

the builder has been very stressful.

I have spoken to all your showroom staff who have been very helpful. I wanted to email to say that Debra absolutely shone out and is the reason

that Im now ordering with you. She put me at ease and was friendly and informative.  She remembered details together about my husband whod

visited the showroom with my children and she gave me ideas and suggestions of tiles which were open and subtle so that I could happily think

and create my own design.

Although price is a driving force it’s her customer engagement which gave me a link to your shop and hence why I associate it as my first choice

for tiles now.

I will be recommending EMC Tiles to my friends who also have large kitchens and will be returning to you when Im thinking about the tiles for my

3 bathrooms and cloakroom in the future.

Please will you pass on my thanks to her and could you confirm that you have received this email.


Clare A

Dear EMC Tiles,

I can only say one thing, what a fantastic service!

Thanks for all your help Julie

With thanks

David R

Dear EMC Tiles,

I would just like to say how impressed I have been with your sales team over the past few days. I needed 3 extra tiles to finish my bathroom but

didn’t have the name or code of them: the lady that I spoke to on Tuesday was so helpful and went out of her way to help me find out the details

I needed. Then when I came into store today to pick up the tiles a male was so helpful and efficient. Great customer service and attention to detail

and it is really appreciated.

Many thanks once again.

Suzanne B

Dear all at EMC Tiles

Having come into your showroom to look at traditional Victorian floor tiles you gave us Chris’ card and we contacted him for a quote.

Chris ended up doing the job for us and we found him to be efficient and professional all along and as you can see from the attached photo the

quality of his workmanship is excellent.

We are really pleased with the result and would not hesitate to recommend Chris to anyone.

Thank you

Sally R

Hi EMC Tiles team, 

I would like to say what a fantastic and stress free service Debbie made of our trip to your sale room yesterday.

Although our order was small one, nothing was too much trouble for her, and was very professional, but welcoming throughout our buying


I wish purchasing things was always this good.

I’m sure you know what a valuable member of the team she is.

Please pass this on to the manager and Debbie as it’s great to report back fabulous customer service.

Will definitely recommend EMC, and Debbie in particular.

Many thanks

Mrs Julie O



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