Delivery information


Free of charge deliveries-

*Free economy  3 – 5 day Delivery – With any valid voucher code or all orders over £500.00

*Free local economy 3 – 5 day Delivery – On all orders orders above 25kg

*(with option to upgrade to paid express 24 – 48 hour delivery for £25.00)

Collection from store – Please add preferred store in notes *Default Nottingham/See showrooms for other options*

Free sample delivery under 1kg

All paid samples supplied with free of charge economy carriage 3 – 5 days below 1kg (with option to upgrade to express Delivery for under 1kg – £6.50), a full sized tile will be supplied, unless the tile exceeds 30 x 30 cm, in which case packaging restrictions may only allow us to send the tile cut. This means your tile may be cut in half or smaller in order to get it to you but, the whole tile will always be sent.

*Free delivery is automatically calculated at the basket/checkout section if you live in the DE – Derby, LE – Leicester or NG – Nottingham area for all orders over 25kg. (subject to stock availability/free delivery time based on economy between 3-5 days. Options are available to upgrade to paid choices, which are express under 25kg – £10.00 / express delivery above 25kg – £25.00).

Paid delivery charges –

Between 1 – 5kg

Express Delivery 24 – 48 hours from dispatch – £6.50

Between 5 – 25kg

Express Delivery 24 – 48 hours from dispatch – £10.00

Over 25kg-

Economy Deliveries – Between 3 and 5 days from dispatch – £25.00

Standard Deliveries – Between 2 and 3 days from dispatch – £35.00

Express Deliveries –  from 24 to 48 hours from dispatch – £45.00

**Items over 1.5 Mtr in Length (IE. Tile Trim) incur a fixed surcharge price of £15.00

**All Cleaners and Sealers may incur a fixed surcharge price of £5.00 for purchases of 1 to 4 items due to liquid content of the product

**Fixed surcharge prices if will be added at the basket stage showing as one total including any other charges

(subject to stock availability)

Restrictions on Ordering and Delivery

We currently can only accept orders for delivery from UK businesses or individuals based on the prices stated in the table above. For all the following postcodes unfortunately we are unable to deliver within our standard prices – IE, GY, JE, KA27…KA28, PA20…PA49, PA60…PA78, PH19…PH50, IV40…IV49, IV51…IV54, HS, IM, BT, PO30…PO41, KW15…KW17 and ZE.

An order can be placed for you (the customer) to arrange your own collection from store only, or if you wish to continue to checkout a fixed out of area surcharge of £100 will be applied, alternately please call 0115 9777890 for further options we may be able to offer you.

We Can Deliver To Most Addresses On The UK Mainland And ROI. Unfortunately We Are Unable To Deliver To Non-UK Destinations, Including The Republic Of Ireland.

Orders are delivered by various means, usually by Tail lift vehicle. Please note that our general Delivery Service and those of our delivery Partners may involve deliveries being completed between the hours of 7.00am to 5.00pm. Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property.
Ninety five per cent of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location (Kerbside Delivery*) If goods are delivered on a pallet – the items on the pallet will not be broken down or discharged by the delivering driver. (any damages upon delivery, must be photographed and emailed to within 24 hours of receiving delivery**).
*Kerbside Delivery: Whilst every effort will be made to deliver your product to the nearest available delivery point, hazards or obstructions e.g. steps, lifts, uneven or gravel paths / driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.

We dispatch our samples and small order consignments through appointed carriers. When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.

For multiple or mixed items the normal delivery charge will apply.

Please Note: Due to the distance from our main warehouse some areas in Scotland and Northern Ireland will be subject to a Quotation on request only and at an Economy Delivery option of 3-5 working days. Weekend delivery is available in certain UK Mainland areas at a quoted price also.

Items over 1.5 Mtr in Length add a fixed Surcharge price of £15.00

Saturday Deliveries are available on request only.

All product codes starting SPEC are not a stocked item and may take on average up to 15 – 20 working days as a special order. (subject to stock availability)

All Prices Quoted are Including VAT and Subject to Change at any time.

Please Note: Orders made on Monday to Thursday { before 12.00pm } are eligible for Express Delivery. Any orders made on a Friday, Saturday, Sunday, or a Bank Holiday will be confirmed and dispatched on the next working day – (subject to stock availability/Express Delivery option only).

**Please see website for full terms & conditions.





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