Delivery information


Free of charge deliveries-

*Free economy  2 – 5 working days – With any valid voucher code or all orders over £500.00

*(with option to upgrade to paid express 24 - 48 hour)

Collection from store – Please select store at checkout

Free sample cut tiles (approx 10x10cm) Maximum 4Pcs per order.(Packaging charge applicable) No free samples can be collected in store and are only available as a delivery option and are non-returnable.

*Free delivery is automatically calculated at the basket/checkout section. (subject to stock availability/free delivery time based on economy between 2-5 working days, from when the goods are dispatched).


Paid delivery charges –

Cut Samples (not calculated on weight)

Economy 2-5 working days 1 Cut Sample - £2.00 (charge for Post & Packaging)

Economy 2-5 working days 1-2 Cut Samples - £3.00 (charge for Post & Packaging)

Economy 2-5 working days 3-4 Cut Samples - £5.50 (charge for Post & Packaging)

Between 0 - 0.5kg

Economy 2-5 working days - £2.50

Between 0.5 - 5kg

Express 24 - 48 hours (working days) - £9.50

Between 5 - 25kg

*Express 24 - 48 hours (working days) - £15.00 - £40.00

*Upto £40 charge if Large Sized tile added as single tiles

Over 25kg

Local within DE, LE or NG Postcode:

Express 24 - 48 hours (working days) - £30

Rest of Mainland UK:

Express 24 - 48 hours (working days)  – £60.00

Economy 2 – 5 (working days)  – £48.00

Saturday Delivery – £80.00

**Items over 1.5 Mtr in Length (IE. Tile Trim) incur a fixed surcharge price of £20.00

**Fixed surcharge prices will be added at the basket stage showing as one total including any other charges.

(All paid deliveries are subject to stock availability, from when the goods are dispatched and price could changes at any time).

Please note that during particularly busy times and due to current COVID-19 restrictions, we cannot guarantee all delivery times. If we are aware of an issue with transport we will contact you and always do our best to resolve this as soon as possible.


Restrictions on Ordering and Delivery

We currently can only accept orders for delivery from UK businesses or individuals based on the prices stated in the table above. For all the following postcodes unfortunately we are unable to deliver within our standard prices – AB, IE, GY, JE, KA27…KA28, PA20...PA49, PA60…PA78, PH19…PH50, IV40…IV49, IV51…IV54, HS, IM, BT, PO30...PO41, KW15…KW17 and ZE.

An order can be placed for you (the customer) to arrange your own collection from store only, or send as a quote for us to cost for your delivery requirements, alternately please call 0115 9777890 for further options we may be able to offer you.

We Can Deliver To Most Addresses On The UK Mainland. Unfortunately We Are Unable To Deliver To Non-UK Destinations, Including The Republic Of Ireland.

Orders are delivered by various means, usually by Tail lift vehicle. Please note that our general Delivery Service and those of our delivery Partners may involve deliveries being completed between the hours of 7.00am to 5.00pm. Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property.
Ninety five per cent of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location (Kerbside Delivery*) If goods are delivered on a pallet – the items on the pallet will not be broken down or discharged by the delivering driver. (any damages upon delivery, must be photographed and emailed to within 24 hours of receiving delivery**).
*Kerbside Delivery: Whilst every effort will be made to deliver your product to the nearest available delivery point, hazards or obstructions e.g. steps, lifts, uneven or gravel paths / driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.

We dispatch our samples and small order consignments through appointed carriers. When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.

For multiple or mixed items the normal delivery charge will apply.

Please Note: Due to the distance from our main warehouse some areas in Scotland and Northern Ireland will be subject to a Quotation on request only and at an Economy Delivery option of 2-5 working days. Weekend delivery is available in certain UK Mainland areas at a quoted price also.

Items over 1.5 Mtr in Length add a fixed Surcharge price of £15.00

All product codes starting SPEC are not a stocked item and may take on average up to 15 – 20 working days as a special order. (subject to stock availability).

We cannot guarantee that we will have sufficient stock at the time you place your order, therefore we would advise to contact us to check stock level before placing your order, to avoid disappointment.

All Prices Quoted are Including VAT and Subject to Change at any time.

Please Note: Orders made on Monday to Thursday { before 12.00pm } are eligible for Express Delivery. Any orders made on a Friday, Saturday, Sunday, or a Bank Holiday will be confirmed and dispatched on the next working day – (subject to stock availability/Express Delivery option only). Weekends and Bank Holidays are not included in delivery days, unless specified otherwise.

**Please see website for full terms & conditions.

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Collecting In-store

In-store collection is free on all orders.

When placing an order online for collection in-store, we will process your order and check we have sufficient stock. Once your order is ready to collect, we will contact you via telephone or email.

Should we not have enough stock for your order, we will contact you to let you know, and advise when more stock is due in.

We cannot guarantee that we will have sufficient stock at your chosen pick-up location at the time you place your order. We would therefore advise you to wait for us to contact you before arriving to collect.

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