COVID-19 Statement: Latest Update 01/12/2020

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Dear customers,

We hope you are well and safe. We want to say thank you for your patience, and for adhering to government guidelines while in our trade service centres and showrooms.

As of Wednesday 2nd December, our showrooms at all branches will reopen as normal. Our trade service centres also remain open, as before.

 View branch details.

Strict social distancing measures are in place.

What measures are in place?

The following measures are in place at all our Showrooms and Trade Service Centres, to help protect customers and our staff.

  • Customers to wear a face covering when inside the trade service centres.
  • Antibacterial gel is available to customers, please use this on entering the trade service centres.
  • Where applicable, floor markings have been also been used.
  • Perspex screens have been installed at the counters.
  • Keep a 1-2m distance from any other person.
  • Preferably no cash, card payment only where possible.

There may be times when we would ask you to wait outside, due to the need to restrict the amount of people at any one time. In this case, please wait outside and a member of staff will invite you in, when it is safe to do so. Please only visit our trade service centres either alone, or with a maximum of one other person.

Order by phone or online

Our website emctiles.co.uk is available to provide an ordering, collection and delivery service for all our customers, 24 hours a day.

For registered trade users, that already have a login, this will show your details as logged in. If you haven’t a login already, register online by clicking ‘My account’ and register for a trade account.

Alternately, send us an email at enquiries@emctiles.co.uk or call 0115 9777890.

Please call to order or buy online in advance for collection, where possible. Also, trade customers can download the FREE EMC Tiles Trade App to place orders.

 

Please be patient with us in busy times on phones or at stores, if you wish to leave a voice mail or send an email, we will respond asap.

When you visit any of our premises, please at all times, respect social distancing to all our staff and other customers you may come into close contact with.

Thank you, please keep safe and stay alert, protect the NHS to control the virus and save lives…

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