COVID-19 Statement: Latest Update 01/07/2020

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Dear customers,

We hope you are well and safe, we want to say thank you for your patience with us, while we waited for clearance from the latest government guidelines on when we could re-open our showrooms…

We’re pleased to let you know that our normal branch opening hours have resumed at our Nottingham, Loughborough and Derby branches. Unfortunately, with the latest government guidance for Leicester, our Leicester showroom on Saffron Lane is CLOSED, until further notice. 

Our Trade Services Centre on Burgess Road in Leicester is currently still operational. Strict social distancing measures are in place.

Opening hours for the Leicester trade centre will be 7.30am – 5pm Monday to Friday, and CLOSED on Saturdays.

Our other showrooms will be open with strict social distancing measures will be in place.

There may be times when we would ask you to wait outside, due to the need to restrict the amount of people at any one time.

During these busy times, we may need to close the door. Please wait outside and a member of staff will invite you in, when it is safe to do so.

Our Trade Service Centres at Nottingham, Loughborough and Derby are OPEN at normal branch opening hours, with strict social distancing measures in place.

Our website is available to provide an ordering, collection and delivery service for all our customers 24 hours a day. For registered trade users, that already have a login, this will show your details as logged in. If you haven’t a login already, register online by clicking ‘My account’ and register for a trade account. Alternately, send us an email at or call 0115 9777890

Please call to order or buy online in advance for collection, where possible. Also, download for FREE the EMC Tiles Trade App to place your orders.

Please be patient with us in busy times on phones or at stores, if you wish to leave a voice mail or send an email we will respond asap…

When you visit any of our premises please at all times respect social distancing to all our staff and other customers you may come into close contact with.

The following measures are in place at all our Showrooms and Trade Service Centres, to help protect customers and our staff.

  • Antibacterial gel is available to customers.
  • Where applicable, floor markings have been also been used.
  • Perspex screens have been installed at the counters.
  • Keep a 1-2m distance from any other person.
  • Preferably No cash will be accepted, card payment only.

Thank you, please keep safe and stay alert, protect the NHS to control the virus and save lives…

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