Returns Policy

In the event that the products are faulty or damaged on delivery, or you wish to return for an exchange or a full refund**.

Please email: enquiries@emctiles.co.uk within 24 hours of delivery or collection, with clear details for returning goods, quoting your order reference along with photographic evidence where possible.

We will then confirm in writing clear instructions and details on exchanging or returning items back to ourselves.

Please see terms link for full terms & conditions.

 


 

**{ REFUND POLICY }**

EMCTILES ONLY ACCEPT RETURNS PROVIDING THE SHADE AND CALIBRE COMPLY WITH CURRENT STOCK ONLY.

NO RETURNS ARE ACCEPTED AFTER 14 DAYS FROM INVOICE

A re-stocking charge of up to 30% is applicable on any goods agreed to be refund after 14 days, even if in current shade.

Excluded from this are Special Orders, Offers and Clearance Lines as emctiles take NO RETURNS on these items purchased.

**This does not affect your statutory rights/Full terms & conditions are available on request**

* CHECK TILE STYLE, QUANTITY, SHADE AND CALIBRE ARE CORRECT BEFORE FIXING*

*NO GUARANTEE CAN BE GIVEN TO SHADING ON FURTHER ORDERS.*

* EMC ACCEPT NO RESPONSIBILITY FOR TILE QUANTITIES CALCULATED FROM MEASUREMENTS SUPPLIED BY A THIRD PARTY.*

**NO LIABILITY CAN BE ACCEPTED BY EMCTILES ONCE GOODS ARE FIXED**

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